Home »News» Child Death and 70 Incidents Result in Full Peloton Treadmill Recall
The safety recall of Peleton’s Tread + and Tread treadmill products is a substantial reversal of the original warning to consumers.
The Consumer Product Safety Commission (CPSC) announced today that Peloton has issued two separate voluntary recalls of its Tread + and Tread treadmills.
Consumers who purchased any of the treadmills should discontinue use immediately and contact Peloton for a full refund (or other solution described below).
Peloton has also stopped selling and distributing the Tread + and continues to work on additional hardware modifications. The CPSC warned consumers about the Tread + back in April.
This answer comes after a 6 year old child died after the Tread + has pulled them under the back of the treadmill. In addition, consumers reported 72 incidents by adult users, children, pets, or objects pulled under the back of the treadmill. This includes 29 reports of child injuries such as second and third degree abrasions, broken bones and cuts.
The brand and the CPSC also issued a separate recall of the Tread that included a faulty touchscreen attachment.
In the US, Peloton only sold the Tread as part of a limited release that was only released by invitation. This happened from around November 2020 to around March 2021. The company is currently working on a repair for profile owners in the coming weeks.
“I am pleased that the US Consumer Product Safety Commission and Peloton have reached an agreement to protect users of the Peloton Tread + and Tread products,” said Robert S. Adler, acting chairman of the CPSC.
“The agreement, which the Commission voted to accept this morning, provides for Peloton to immediately cease sales and distribution of Tread + and Tread products in the United States and refund the full purchase price to consumers who wish to return their treadmills . “
Adler said the agency and brand worked together for weeks to reach the agreement to recall and refund the treadmills.
“Today we took steps to prevent further harm from these two products,” he said.
Peloton Tread + recall
According to the recall, consumers should stop using the Tread + immediately and contact Peloton for a full refund by November 6, 2022. Consumers who return the Tread + treadmill after this date will receive a partial refund. Peloton is offering non-refundable consumers the option to take the Tread + to a room where children or pets cannot access the treadmill for free.
The brand is also making software improvements to the product to automatically lock the Tread + after each use and prevent unauthorized access by assigning a four-digit passcode, which is required to unlock the Tread +.
Consumers can contact Peloton toll-free at 844-410-0141 Monday through Friday from 9 a.m. to 7 p.m. and on weekends from 9 a.m. to 6.30 p.m. Or visit www.onepeloton.com and click Product Recalls at the bottom of the page for more information.
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Peloton Tread Recall
While the Peloton Tread recall is much smaller than that of the Tread +, the CPSC urges those who may have one to seek a cure. This recall concerns Peloton Tread treadmills with the model TR02.
The recalled Tread has a 59-inch tread, a 23.8-inch HD touchscreen console, and a slatted tread. The model number TR02 is printed on a black sticker on the end cap on the front of the treadmill deck. The treadmills have a touchscreen and are black with the Peloton logo on the monitor and side rails.
At this second recall, the company had 18 reports of the touchscreen disconnection and six reports of the touchscreen disconnection and dropping. No injuries have been reported in the United States. Minor injuries such as abrasions, minor cuts and bruises have been reported in Canada and the UK.
Consumers should immediately stop using the recalled treadmills and contact Peloton for a full refund. Peloton is offering non-refundable consumers the option to wait for a free inspection and repair that will attach the touchscreen to the treadmill to prevent future incidents. The CPSC and Peloton will update the public when they decide on a schedule.
John Foley, CEO of Peloton, described the recall of both products as “right for Peloton members and their families”.
“I want to make it clear that Peloton made a mistake in our first response to the Consumer Product Safety Commission’s request to recall the Tread +. We should have been more productive with them from the start. I apologize for that. Today’s announcement reflects our understanding that by working closely with the CPSC, we can raise the safety awareness of our members, ”said Foley.
“We firmly believe in the future of connected home fitness and are determined to work with the CPSC to set new safety standards for treadmills in the industry. We have a desire and a responsibility to be the industry leader in product safety. “